ACE Debt Recovery Company provides it’s clients with the highest standard of service and as a result we have a rigorous process in place to ensure complaints are investigated thoroughly and responded to promptly. Our Complaints Department reviews each complaint individually and in accordance with the regulation set in place by The Financial Conduct Authority. We have outlined our Complaint Procedure below.

Ground Floor Flat, 41 Braemar Avenue, Bristol, England, BS7 0TF

01315470234

[email protected]

We would like the opportunity to discuss the reason for your complaint with you, to see if we can resolve it quickly and amicably. If we are unable to resolve your complaint and provide a response to you within 3 working days, following the date of receipt, your complaint will be passed to our Complaints Department.

The Complaints Department will then acknowledge your complaint within 5 working days and conduct an objective review of your concerns, before providing you with a written response within eight weeks, detailing the findings of our investigation. If you are unhappy with the outcome or feel your complaint has not been resolved you may contact the Financial Ombudsman Service at:

Financial Ombudsman Service (www.financial-ombudsman.org.uk)

Exchange Tower, London, E14 9SR

03001239123 or 08000234567

[email protected]